Beekeepers.com Bee Policy - Waiver and Guarantee
Package Bee Policy, Waiver, & Guarantee •
When you order package bees from Beekeepers.com online, by phone, via email, in person, or by mail, you agree to the following policies, contract terms, conditions, limitations, and exceptions.
• At Beekeepers.com we make every attempt to have your package bees or NUCs on the scheduled date. The production of package bees, NUCs and queens is dependent upon factors which lie outside our control, including weather patterns. As a result, Beekeepers.com may need to rearrange scheduled dates or make other accommodations. Beekeepers.com will provide notification to you via email, or text if shipments are not on schedule.
• Beekeepers.com does guarantee that your bees will arrive alive with a queen, however, we do not guarantee that you will be able to successfully establish a colony or “hive” with the package or NUC. You agree that you will not attempt to hold us responsible for whatever may happen to your bees after it is delivered, for the survival or productivity of the hive that you establish from the package or NUC. We will not refund any money for bees that do not survive.
•We guarantee the queen in the package/NUC for 48 hrs after you have picked up your bees. Queens that do not lay, die, or go missing after 48hrs will be replaced once for $25. All subsequent queens will be replaced at full price.
All refunds are subject to a $80 penalty. Three weeks before the (tentative) pickup dates, there will be no refunds. All Bee Packages are PICKUP ONLY.