Return Policy

Package Bee Policy, Waiver, & Guarantee •

When you order package bees from Beekeepers.com online, by phone, via email, in person, or by mail, you agree to the following policies, contract terms, conditions, limitations, and exceptions.

• At Beekeepers.com we make every attempt to ship your package bees on the scheduled date. The production of package bees and queens is dependent upon factors which lie outside our control, including weather patterns. As a result, Beekeepers.com may need to rearrange scheduled dates or make other accommodations. Beekeepers.com will provide notification to you via email, or text if shipments are not on schedule.

• Beekeepers.com does guarantee that your bees will arrive alive with a queen, however, we do not guarantee that you will be able to successfully establish a colony or “hive” with the package. You agree that you will not attempt to hold us responsible for whatever may happen to your package after it is delivered, for the survival or productivity of the hive that you establish from the package. We will not refund any money for package bees that do not survive.

•We guarantee the queen in the package for 48 hrs after you have picked up your package. Queens that do not lay, die, or go missing after 48hrs will be replaced once for $25. All subsequent queens will be replaced at full price.